LOUISIANA DEPARTMENT OF INSURANCE
Complaints, Rates, and Forms Tracking System
The LDI’s legacy systems for tracking complaints, rate filings, and form filings needed to be modernized and streamlined into one application in order to improve process efficiency. This system needed the capability to interface with the national form filing and rate filing system SERFF (System for Electronic Rate and Form Filing). The LDI also required a system that decreased their dependency on paper documents.